Shipping & Returns

Shipping Time

Orders received on Saturdays, Sundays and public holidays, as well as orders received after 1pm on weekdays, will be processed the next working day. Please note that any shipping time stated on our website or given by customer service representatives are ESTIMATES only. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays or incorrect/insufficient delivery information.

NOTES:

1. Usually we will process your order once you finish your payment. But sometimes, we have to verify your order before we process it by sending you an email or calling you. Your cooperation will be much appreciated.

2. Please provide us a detailed and correct delivery address so that we can deliver your order successfully. Currently, P.O. Box address will not be accepted. The customer will bear full responsibility of the lost if the parcel was lost on the way because of a wrong delivery address.

3. We're sorry, but we can't change the delivery address of your parcel once your order has been shipped out. If you aren't available when your parcel is delivered, the mail carrier will leave a calling card with instructions on how to pick it up.

Shipping Address

We apologize for the inconvenience, but we cannot ship to P.O. boxes. All parcels will be held for picking up if cannot be signed or delivered. So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.
Tracking

The shipping of your parcel is traceable online. After your order is shipped out, a confirmation email with the online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email.

We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.

Acceptance of the Parcel

All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but customer will be fully responsible for the charges if there is any. A signature will be required from the recipient upon the item's arrival. This service gives you peace of mind that your item will arrive safely into your possession. All parcels will be held for picking up if it can't be signed or delivered.

It is the responsibility of the person who receives the parcel to examine the item prior to signing for its acceptance. If the carrier is authorized to leave the parcel without a signature, we will not be held responsible for damage or loss that may occur during shipping. It is the customer's responsibility to check the item status upon arrival and inform us of any problem or damage within 3 days of receiving your order.

If have any questions about the shipping of your order, please feel free to contact us.

Return Guideline

1. The customer has to contact us to get a return authorization and return address within 15 days upon receipt if you want to return your purchase.

2. Please indicate reason for return to get the return authorization and returning address.

3. All items must be returned in the original package and in resalable condition.

4. Pack merchandise securely. Please include the following information with your return: Bill-to name, address; ship-to name, address; order number; reason for return; phone number.

5. All returns are recommended to be sent via a traceable carrier. Please don't use TNT or UPS, which will cause high Customs duty. We is not responsible for any extra charge caused by Customs. Returns must be shipped prepaid. We do not accept C.O.D deliveries.

6. Postage is not refundable. 15% handling fee and postage will be deducted from the refund if the received package has been signed up and opened, which also applies to orders with free shipping. 15% handling fee will not be charged for those who have not signed for their received packages. Only postage is not refundable.

7. The customer can get the refund within 2 weeks after we receive the return items.

Exchange Guideline

1. Items must be returned within 15 days of delivery and the customer is responsible for all the shipping charges caused by the whole exchange process, that's to say, the customer has to pay the shipping cost for us to send a replacement item to you. Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing. Specify the exchange item and the new color or size in your email to the customer service.

2. Exchanges are only allowed for the items which are defective or damaged upon receipt or the items do not fit (You're supposed to attach a picture of the faulty part).

3. All items can only exchange for equal price replacements. Please be aware that we will issue the replacements only after your returns have been received.

4. Items to be accepted as a return must be in like-new condition and unworn. To contact customer service to obtain return authorization.

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